CareLink Mission:
To connect older people and their families with resources to meet the opportunities and challenges of aging.
Minimum Qualifications
- Bachelor’s degree, advanced degree preferred
- 4 years management experience
- Aging services and Human services experience preferred
Knowledge, Skills, Abilities
- Knowledge of specialized work to be supervised
- Knowledge of regulations and requirements of funding sources and services
- Knowledge of statutory requirements related to programs/services
- Knowledge of principles of fiscal management
- Knowledge of principles of personnel management
- Knowledge of principles of quality management
- Ability to coordinate activities across programs/departments
- Ability to analyze financial data
- Ability to collect and compile data
- Ability to set standards and objectives
- Ability to problem solve
- Ability to evaluate the effectiveness of programs/services
- Ability to operationalize plans
- Ability to interact with and understand various database structures
- Ability to adequately perform computer functions using MS Office products
- Ability to provide a positive working environment for staff
Duties and Responsibilities
- Coordinates with other Departments, Area Agencies on Aging, State, Local, and other entities to maximize services to older people
- Coordinates activities between departmental functions to maximize efficiencies and optimize services provided
- Monitors staff caseloads and redistribute caseloads as needed to provide adequate coverage
- Ensures maximum services are provided with available funding
- Writes Procedures and Work Instructions for Care Coordination processes; review and update annually; maintains electronic records to document same
- Ensures Care Coordination compliance with laws, regulations, policies, and licensure requirements pertaining to services provided; maintains electronic records to document same
- Audits Care Coordination compliance with applicable laws, regulations, policies, and licensure requirements; implements corrective action to address issues identified; maintains electronic records to document same
- Responds to requests for information for audits, surveys or investigations
- Develops and implements a plan to meet regulatory staff training requirements; maintains electronic records to document same
- Trains staff in specific job tasks and assists as needed
- Maintains staff work schedules to ensure adequate coverage, assigns and distributes workload
- Establishes procedures and due dates for staff record keeping, documentation, and billing; monitors for compliance; implements corrective action to address issues identified; maintains electronic records to document same
- Prepares reports concerning activities of programs and areas of responsibility, including reports to management on goals, objectives, and progress; maintain electronic records of same
- Identifies and recommends solutions to problems
- Responds to customer questions/complaints
- Continually assesses and improves department’s performance
- Approves performance standards, objectives, and methods for monitoring
- Leads staff in the identification of program objectives
- Sets in place processes for systematic improvements
- Approves purchases and expenditures of department
- Assists in preparation of department budget as requested
- Monitors income and expenses monthly and makes adjustments as needed to stay within approved budget
- Supports and encourages organizational and employee development
- Communicates and reinforces organizational values
- Defines and shares departmental purpose and vision with staff
- Leads and gains support of others in overcoming defined obstacles
- Manages change by positive and timely communication
- Participates in problem solving discussion and demonstrates support of outcomes regardless of personal view
- Practices a supervisory/management style which contributes to a positive and productive work climate for all employees
- Works within policies and procedures for personnel actions, e.g., performance evaluations, counseling, leave, approval, selection, orientation, etc
- Regularly meets with staff individually and as a group to provide feedback, problem-solve and to communicate information
- Regularly utilizes positive reinforcement to develop and motivate employees
- Celebrates achievement of department and staff
Additional Information
Salary Range: $50, 505-$63,131
CareLink does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its actives or operations.
